Question 1

How do I know what size to order?

Accepted Answer

Check out our sizing guide here to find your perfect fit!

Question 2

How can I clean my jewelry?

Accepted Answer

When needed, gently rub a mild soap and warm water over your piece with your finger.  Rise and pat dry with a soft towel.    Use cloth provided to polish back to make your piece look brand new.

Question 3

What is your return policy?

Accepted Answer

There are no returns or exchanges on our products. Take a look at our returns page for more details.

Question 4

What payment methods do you accept?

Accepted Answer

by Shay & Co. accepts e-transfer only. When you place your order, please send Etransfer to gserkelens@outlook.com  Production will not begin until payment is received.

Question 5

What is your production time?

Accepted Answer

For custom pieces, please allow 5-7 business days to complete.  If you are in need of an item sooner, we have lots of ready to go items in stock that can be picked up.

Question 6

Can I stamp on both sides?

Accepted Answer

When stampning your piece, it will often leave a small impression on the back.  So unfortunately, we are not able to stamp on both sides at this time.

Question 7

What is gold filled?

Accepted Answer

Gold filled jewelry is a thick layer of gold bonded over a jewelers brass.  It won't chip, flake, tarnish or fad over time.  With proper care, you can enjoy your pieces for many years.

Question 8

Can I add a gift message with my order?

Accepted Answer

Yes.  If you send us a message or include it in your order notes, we can add a hand written note with your order, complete with ready to gift packaging.

made with love in canada

FAQ