What is your return policy?
How can I clean my jewelry?
When needed, gently rub a mild soap and warm water over your piece with your finger.
How do I know what size to order?
Check out our sizing guide here to find your perfect fit!
What payment methods do you accept?
by Shay & Co. accepts e-transfer only.
What is your production time?
For custom pieces, please allow 5-7 business days to complete. If you are in need of an item sooner, we have lots of ready to go items in stock that can be picked up.
Can I stamp on both sides?
When stampning your piece, it will often leave a small impression on the back. So unfortunately, we are not able to stamp on both sides at this time.
What is gold filled?
Gold filled jewelry is a thick layer of gold bonded over a jewelers brass. It won't chip, flake, tarnish or fad over time. With proper care, you can enjoy your pieces for many years.
Can I add a gift message with my order?
Yes. If you send us a message or include it in your order notes, we can add a hand written note with your order, complete with ready to gift packaging.