FAQ

What is your return policy?


There are no returns or exchanges on our products. Take a look at our returns page for more details.




How can I clean my jewelry?


When needed, gently rub a mild soap and warm water over your piece with your finger. Rise and pat dry with a soft towel. Use cloth provided to polish back to make your piece look brand new.




How do I know what size to order?


Check out our sizing guide here to find your perfect fit!




What payment methods do you accept?


by Shay & Co. accepts e-transfer only. When you place your order, please send Etransfer to gserkelens@outlook.com Production will not begin until payment is received.




What is your production time?


For custom pieces, please allow 5-7 business days to complete. If you are in need of an item sooner, we have lots of ready to go items in stock that can be picked up.




Can I stamp on both sides?


When stampning your piece, it will often leave a small impression on the back. So unfortunately, we are not able to stamp on both sides at this time.




What is gold filled?


Gold filled jewelry is a thick layer of gold bonded over a jewelers brass. It won't chip, flake, tarnish or fad over time. With proper care, you can enjoy your pieces for many years.




Can I add a gift message with my order?


Yes. If you send us a message or include it in your order notes, we can add a hand written note with your order, complete with ready to gift packaging.